Help Center

FREQUENTLY ASKED QUESTIONS

ALL ABOUT YOUR LIP PLUMPING CONCERNS

Your 10 Days Training Protocol

How to get rid of your cupping marks (bruises/bruising/hickeys) in 1 day

Why CandyLipz is different from other lip plumping tools

How do I get rid of the blue and purple lip occurrence?

Will I damage my lips using lip suction tools

Does lip cupping or lip suctioning hurt?

How long does the lip enhancement lasts?

How to avoid getting the cupping marks/bruising completely

How large can I enlarge my lips?

How do I get rid of the red marks around my lips, they are not cupping marks or bruises?

How many times can I use the lip plumper a day

Will it take longer for someone in their 50s to get the results?

I cannot get suction, is something wrong?

Is my lip plumper defective?

Why my lips won't plump?

CandyLipz Temporary Side Effect

Who Should Not Use CandyLipz

How important in nightly application?

Why do I need to use the jelly mouth cushion?

Does drinking water help the lips stay plump longer?

Can some drugs and foods prevent my lips from enlarging?

Why do I still get the cupping marks (bruises) after 2 weeks?

Is it normal to get a blood blister?

My blocker is stuck, how do I get it out?

If I change lip plumper, will I need to go through a new conditioning period.

Can lip suctioning tools cause lip aging or wrinkles in the long run?

Do you have training videos lip plumping?

Where can I find your clinical trial?

What do I need to eat too help produce collagen for my body?

Can I still plump my lips of I still have the cupping marks or bruises?

Why do I get wrinkles around my mouth after I use the plumper?

Why do my lips only plump for 15 minutes!

If I have a mustache, can I use the lip plumper?

How long does it take to clear the cupping marks or bruises?

It is painful for me. Did I do something wrong?

I got blue and black cupping marks. Is this normal?

I have lip piercing, can I use CandyLipz?

Are cupping marks bruises?

What do cupping marks look like?

I have braces, can I use CandyLipz?

Can I still plump if I have the cupping marks or bruises?

How come I still get light cupping marks or bruises once on a while? Is this normal?

I am pregnant, can I use CandyLipz?

Who should not use CandyLipz?

How long will my plumper tool last?

I think my plumper is leaking air. I cannot get a good suction.

How do I know if I have a defective plumper?

Will the cupping marks or bruises show up right away or is there a time delay before they show up?

I got a few red dots on the mouth and lips, is it normal?

How come my lips are not enlarge today?

Why is it painful for me when I plump?

How to get rid of bruises or cupping marks

Do I need to use the Jelly cushion?

If I have lip injections, can I use CandyLipz?

SHIPPING

The tracking said it is scheduled for delivery today but it is not here. Where is my package?

How do I track my order?

I did not authorize this purchase, what should I do?

My package is lost, what do I do?

How come my order is stuck in Chicago?

I gave you the wrong address, the package is returning to you.

Who do I contact if the shipping address is incorrect after it was already shipped?

USPS Text Tracking

Do you have expedite service?

What carrier do you use to ship?

Do you ship internationally?

How much does it cost to reship a returned package?

Someone stole my package. What should I do?

Why did it say that my package has been delivered but I did not get did?

Why was my order cancelled?

RETURN POLICY

How do I return an item?

How do I return a defective item?

Your product does not work, I like to return it.

I am bruised, I like to return the item.

I like to return this product, I heard it can damage your lips.

Can you create a return label? I like to return it?

What will happen if a package gets returned to CandyLipz for insufficient address or wrong address?

How do I return a product?

If a package is returned to unclaimed, what fees will I be applied?

ORDER ISSUES & CONCERNS

Do you ship 7 days a week?

How do I cancel an order?

You shipped me the wrong item. What should I do?

Do you ship during the holidays?

Can I use my debit card?

I cannot order from your site, it does not accept my credit card.

How long does it take you to ship?

Why was my order cancel?

I did not authorize a charge.

Why am I being charged twice but the order did not go through.

My jelly cushion looked twisted and dented. Can I get a replacement?

My package is missing an item, what do I do?

My package is missing a blocker, can you send me one?

I am missing a jelly cushion or a mouth guard, can you send me one?

My lips are bleeding. Any advice?

The lip plumper is too firm or hard, I cannot press it. HELP!

Is CandyLipz safe in the long run?

I am missing a blocker. I thought it comes with it.

I already use the plumper, can I exchange for another one?

LIP PLUMPER CARE

How to wash your lip plumper

LIP PLUMPER SIZING TIPS

What are the differences between all the lip plumper models?

How to determine your lip plumper size

The licorice style lip plumper may be too large for me. I got the wrong size.

I think the apple style is too small for me. I got the wrong size.

Can I go wrong with choosing a plumper?

Can I start with the mini plumper?

I think I got the wrong lip plumper size

I have a thin upper lip, which one do I buy?

I got a size too big, what should I do?

Why does the lip plumper cover the whole area under the nose?

How do I measure my lips to determine the size?

I have small lips, what works best?

Cupping Mark News

Cupping marks spotlighted in the Rio Olympic Games 2016

TRAVEL SIZE LIP PLUMPER ISSUES

Why is my mini grape vertical crease not straight or wavy?

I cannot squeeze the mini lip plumper. It is too hard!

I just got the cherry and it is defective.

My blocker is stuck in the mini plumper, how do I get it out?

Promotions & Reviews

How do I review CandyLipz for free?

Media Requests

Licorice Lip Plumpers

How to squeeze the licorice style lip plumper

TRAINING

My upper lip plumped faster than my lower lip, so I tried doing it with the lip plug, but I couldn't get suction with just one lip. It either sucked my top lip down into it, or my tongue. What is the proper way to just plump one lip?