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Contact Us

Candylipz is an internet company. The best way to contact us is via email. Please send your questions to customercare@candylipz.com and we will get back to you within 24 to 48 business hours. Due to high calls and email volumes, we will not respond to your requests if the answers are available through the sources listed on our website. We truly appreciate your time. Thank you for your support.

FAQ'S BEFORE CONTACTING US

We have all the Frequently Asked Questions for you here.
 
1. If you have a question about which lip pump to buy, please read this link: HOW TO DETERMINE YOUR LIP PUMP SIZE
 
2. If you have a question about shipping, where we ship, and how long it will take to reach you, please read this link: SHIPPING POLICY
 
3. If you have a question about cupping marks/bruising, please read this link: BRUISING
 
4. If you have a question about your package and tracking #, PLEASE TRACK YOUR PACKAGE HERE. Do give usps.com 4 to 5 business days to send your tracking #. If you check right away, it will not show anything and it is invalid. Thank you for your patience.
 
5. If you have a question about our return policy, please read this link: RETURN POLICY
 
6. Why do I still get hickey marks after 4 days? TIPS ON HOW TO SPEED UP YOUR LIP CONDITIONING PERIOD or HOW TO GET RID OF YOUR CUPPING MARKS QUICKLY
 
7. If you think you have a defective lip pump because your lips were not enhanced, Read this page on HOW TO TROUBLESHOOT YOUR LIP PUMP.
 
8. If you cannot create a good suction, try these tips: 1) Dip the mouth piece into water as it helps create more suction (for practice only) 2) Use the mouth cushion 3) Swallow some air to create a stronger suction.
 
9. If you have the blue and purple lip symptoms, to get rid of them, drink hot water, massage the affected areas as frequently as you can. Add fresh lemon juice and iron rich foods to your diet.

10. CANDYLIPZ STOCKISTS (Please contact them to get your CandyLipz)

Australia: info@candylipzaustralia.com and www.candylipzaustralia.com
Canada: beautyin1@hotmail.com
Denmark- http://www.candylipz.dk/shop/frontpage.html
Dubai: info@candylipz.asia
Kuwait: kuwait@candylipz.asia
Lebanon: info@candylipz.asia
Poland, Slovakia, Hungary, Czech: malak.martha@gmail.com
Saudi Arabia: info@beautysolutionz.net or https://www.facebook.com/candylipzarabia

11. If you cannot locate a re-seller in your country, you can order from: www.stores.ebay.com/mycandylipz or contact us at customercare@candylipz.com

CONTACT US

CandyLipz LLC.
236 West Portal Ave. #511
San Francisco, CA 94127
Telephone: 844-CANDYLIPZ
Email: customercare@candylipz.com


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