All sales are final due to hygienic reasons. Please read over CandyLipz Terms & Conditions before you buy CandyLipz. Please make sure you get the right lip pump/pumps for your lips. All models are suitable for both male and female age 18 and over.
Our human panel clinical trial report showed that hickey marks are likely to appear on first-time users during the conditioning period of 7 to 10 days. Thus, before you purchase CandyLipz, please go over our CandyLipz Blog.
For defective product, we offer a replacement within 30-day from our online store (starting from the invoice date). Please contact firstname.lastname@example.org for further details.
If an order is refused/returned for delivery for any reason or an order is canceled after it has already been shipped, two shipping fees and a 30% restocking fee will be deducted prior to refunding. Shipment times are not guaranteed and orders canceled or refused will be refunded less all shipping fees and restocking fee.
Defective items that are returned after the 30-day period, soiled, damaged, dirty or smell cannot be accepted for replacement. All orders are considered final after 30 days. If your order is incomplete, you have to notify us at CustomerCare@CandyLipz.com within 3 days after you receive your package. These policies are binding on all orders and cannot be changed verbally by phone or written by e-mail. To avoid any confusion, customer service representatives cannot change these policies. Thank you.